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Active Balance Physiotherapy Privacy Policy 


This Privacy Notice sets out how we, Active Balance Physiotherapy, use your personal data. We take the privacy of your personal data very seriously and all data will be used and held in accordance with the requirements of the Data Protection Act 2018, which brings the EU General Data Protection Regulation into UK law.


What data do we collect?

  • We collect personal identification and other information on patients, including name, address, email address, phone number, medical records and other such personal information required to complete the application and assessment process for Active Balance Physiotherapy.

  • Personal contact information on patients’ parents/guardians including name address, phone numbers and email addresses where applicable.

  • Details of businesses, training facilities and other contacts for normal business and management matters.


How do we collect your data?


You directly provide Active Balance Physiotherapy with most of the data we collect. Data is collected and processed when you:


  • Enquire online about an appointment or service

  • Enquire by phone about an appointment or service.

  • Complete our assessment forms when attending treatments.

  • Use or view our website via your browser’s cookies.


How will we use your data?


Uses of this data include (but not restricted to):

  • Contacting you in regards to your enquiry

  • Contacting you in regards to offers and/or other marketing.

  • Responding to insurers or medical practitioners in regards to your treatment.

  • Offering treatment and arranging treatment plans.

  • Maintaining client records.

  • Safeguarding.


Active Balance Physiotherapy holds data on business and training facilities for the conduct of normal business and management matters.


Active Balance Physiotherapy will not sell your personal data to third parties. Your data will only be transferred to third parties where this is required by professional bodies, it is necessary for the delivery of services by third parties to you, or as required by law.


How do we store your data?


Active Balance Physiotherapy holds data on prospective, current and former patients. This data is held in a variety of electronic and manual formats.


  • The web server that hosts our website is not used to store personal information of any kind.

  • Personal data we collect is stored on secure servers who comply with ISO certifications for IT and data security.

  • Physical records are scanned into a computer and then disposed of in a secure manner or kept in a locked drawer. 




Active Balance Physiotherapy would like to keep you informed, from time to time, of other treatments and offers you may find of interest in the future. You opted in to receive such information when you opted to share your data with us. You can opt out of receiving such communications, at any time, by emailing us at 


Your Data Protection Rights


At any point whilst Active Balance Physiotherapy are in possession of or processing your personal data, you, the data subject, have the following rights:-


  • The Right to be informed – You have the right to be told what data we collect, how it’s being used, how long it will be kept and whether it will be shared with any third parties. This information must be communicated concisely and in plain language.

  • Right of Access – you have the right to request a copy of the information that we hold about you.

  • Right of Rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – In certain circumstances you can ask for the data we hold on you to be erased from our records.

  • Right to Restrict Processing – Where certain conditions apply to have a right to restrict the processing of data.

  • Right to Object – You have the right to object to certain types of processing such as direct marketing.

  • Right to object to Automated processing, including profiling – Data subjects have the right to refuse the automated processing of their personal data to make decisions about them if that significantly affects the data subject or produces legal effects.

  • The right to data portability – You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us at our email: 




Cookies are text files placed on your computer to collect standard information, log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.


Further information on cookies can be found at


How to Manage Cookies


You can set your browser not to accept cookies, and the website shown above tells you how to remove cookies from your browser. However, in some cases, some of our website features may not function as a result.


Privacy Policy of other Websites


Active Balance Physiotherapy website may contain links to other websites. This privacy notice only applies to our website. So, if you click on a link to another website, you should read their privacy policy.




In the event that you wish to make a complaint about how your personal data is being processed by Active Balance Physiotherapy or how your complaint has been handled, you have the right to lodge a complaint with Active Balance Physiotherapy data protection representatives at


Changes to Privacy Notice


Active Balance Physiotherapy keeps its privacy notice under regular review and places any updates on our web page. This notice was last updated on 12th December 2020.

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